Privacy policy
Customer & Privacy Policy
We do not resell personal information or share your personal information with others; it is only registered in our customer database. You can have your information deleted at any time.
To enter into an agreement with Online Textile Solutions A/S, we need the following information:
- Name
- Address
- Phone number
- Email address
We register your personal information to deliver the item to you.
Personal information is registered with Online Textile Solutions A/S and stored for up to five years, after which the information is deleted.
When collecting personal information via our website, we ensure that it is always done with your explicit consent, so you are informed about exactly what information is collected and why.
The director and employees of Online Textile Solutions A/S have access to the information registered about you.
The data controller at Online Textile Solutions A/S is Mathias Poulsen.
We do not store or transmit customer information in encrypted form.
As a registered user with Online Textile Solutions A/S, you have the right to object to the registration. You also have the right to access the information registered about you. These rights are in accordance with the Data Protection Act, and inquiries related to this should be directed to info@onlinetextilesolutions.com.
Cookies
Cookies are used on www.ccdkcopenhagen.com to optimize the website and its functionality, making your visit as easy as possible.
You can delete cookies from your computer at any time; see the guide on Webshop Cookies and Privacy Policy.
Log Statistics
We use log statistics on www.ccdkcopenhagen.com, meaning a statistical system gathers information to provide a statistical overview of the number of visitors, their origin, and where on the website they exit, among other things.
The log statistics are used solely to optimize Online Textile Solutions A/S's website.
Consumer Protection
Learn more about your consumer protection when purchasing via a PensoPay payment solution:
Complaints
A complaint about a product or service can be submitted to Nævnenes Hus, the Mediation Team for Consumer Complaints, Toldboden 2, 8800 Viborg, via the Complaint Portal for Nævnenes Hus. The Mediation Team will attempt to resolve the dispute through mediation, and if a solution cannot be reached, you can bring the complaint before the Consumer Complaints Board.
As a rule, the item or service you want to complain about must have cost at least 149 EUR and no more than 13.400 EUR. For complaints about clothing and shoes, the price must generally be at least 97 EUR. These limits may change. You must pay a fee to have your complaint processed.
The EU Commission's online complaint portal can also be used for submitting a complaint. This is particularly relevant if you are a consumer residing in another EU country. Submit your complaint here:
EU Online Dispute Resolution
When submitting a complaint, you must provide our email address: info@onlinetextilesolutions.com.